Refund policy

 1. Returns

Option 1 – No Refunds/Exchanges only:

We do accept returns for an exchanges or astore credit unless the item you purchased is defective. If you receive a defective item, please contact us at info@maisonjsimone.com with details of the product and the defect. You can send the item you consider defective to:

Maison J.Simone 

158 avenue charles degaulle

92200 Neuilly sur seine

France 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

*No Return is possible on sales purchases*

Shipping BACK TO US 

To return the item you purchased, please mail it to:

Maison J.Simone 

158 avenue charles degaulle

92200 Neuilly sur seine

France 

 

Refunds do not include any shipping and handling charges. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.